Shipping and Returns

SHIPPING POLICY

Direct Sales and Shipping

For branded websites operated by Arcus Hunting LLC, you must be 18 years of age to purchase. You are responsible for determining that no laws or regulations prohibit your purchase of archery or hunting accessories.

Shipping Restrictions

We do not ship outside of the United States, or to US territories, APO addresses, freight forwarders or overseas mail forwarding services. We do not ship to PO boxes.

Pre-orders / Backorders

  • All pre-orders and backorders are charged in full at the time the order is processed.
  • All release dates are subject to change.
  • Our policy is to ship all orders complete.

If there are other items on the order that you would like to receive sooner, please remove them and place a separate order.

  • Orders containing pre-ordered or backordered products will ship when all products on the order can be shipped.

Order Processing Times (When will it ship?)

We process received orders on a daily basis during our normal work week of Monday - Friday. We observe weekends and national holidays. The timing of your order will affect when it will ship. Barring unusual circumstances, this is what can be expected:

Next Day Air / 2nd Day Air / 3 Day Select

  • Orders placed before 9:30 pm EST will be processed and shipped out the next business day.
  • Orders placed between 9:30 pm and 11:59 pm EST will be processed and shipped out within the next 2 business days.

UPS Ground Residential

  • Orders placed before 9:30 pm EST will be processed and shipped out within the next 2 business days.
  • Orders placed between 9:30 pm and 11:59 pm EST will be processed and shipped out within the next 3 business days.

Orders are shipped within the contiguous U.S. via UPS Ground® Services. These processing times apply to orders that DO NOT include pre-orders or backorders.

Orders shipped via UPS Ground® typically take from 1-5 business days to arrive from the time the package leaves our facility. See the map below for estimated transit times:



RETURNS

To return or exchange an item purchased from ObsessionBows.com:


To be eligible for a return or exchange, the item must be unused and in the same condition you received it. We accept returns or exchanges in the case of defective or damaged items, or of items of the wrong size.

Returns must include:

  • Copy of Original Receipt
  • Reason for Return: Exchange, Refund. If an exchange is requested, please indicate your desired replacement item
  • Shipping and contact information

Returns may be subject to a 15% restocking fee.
Shipping and handling fees are non-refundable.
Items that are used, not in original packaging or otherwise not in new, sellable condition cannot be returned without prior authorization from an Arcus Hunting LLC Customer Service Representative at 800-624-5988. If approved a restocking fee of fifteen (15%) percent may apply.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

The customer is responsible for paying for the shipping costs for returning an item. On exchanged items, we cover the shipping costs of sending out the replacement product, except in situations of a defective product, in which we will cover shipping both ways. Please note that shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Before returning an item:

Please contact Customer Service at 800-624-5988 to obtain a Return Authorization number (RA#).
Customer Service is available Monday-Friday, 8am-5pm.


Please include your RA# on the outside of your repackaged item and mail to:
Arcus Hunting LLC
14161 Lake Forest Drive, Unit A
Covington, GA 30014

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable):

  • If you haven’t received a refund yet, first check your bank account again.
  • Contact your credit card company, it may take some time before your refund is officially posted.
  • Contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at 800-624-5988.

Important: If you purchased your product from a retailer, please contact the retailer for return/exchange information.